The rules of the game.

1. The service

AffiliateTracker is a subscription service by i-creativi s.r.l.s. (Via Villapizzone 26, 20156 Milan, Italy, VAT IT08673460963) that lets merchants run affiliate programs on their e-commerce through connectors and a central platform. The service is business-to-business only.

2. Subscription and pricing

Billing is monthly, by annual revenue tier, VAT-exclusive, every feature included. The tier declared at signup is provisional: the connector reads the store's real revenue and the fee adjusts automatically — upwards from the next cycle after detection, downwards at the yearly renewal — always announced by email. Payments run through Stripe; you may cancel at any time from the billing portal, effective at the end of the period.

3. Suspension

On missed payment, after a 7-day grace period the service is suspended: connectors stop recording and displaying data until payment resumes. Data is retained for at least 90 days after suspension.

4. Data ownership

Program data (affiliates, attributed orders, commissions) belongs to the merchant and is exportable at any time (CSV). Upon termination we provide a full export on request and delete the data.

5. Data processing (DPA)

For the personal data of the store's end users (customers and affiliates), i-creativi acts as processor under art. 28 GDPR on behalf of the merchant (controller). We process only: affiliate identification data (name, email), technical customer identifiers (store customer ID) and attributed order data (amounts, statuses). Data resides in EU datacenters (Frankfurt); sub-processors: Supabase (database), Vercel (hosting), Stripe (payments), Resend (email). Measures: encryption in transit and at rest, per-tenant isolation, key-based access. We notify breaches without undue delay and assist the controller with data-subject requests.

6. Service levels and liability

The service is provided "as is" with commercially reasonable efforts to keep it available and to recover orders missed during temporary outages (automatic reconciliation). i-creativi's aggregate liability is capped at the fees paid by the merchant in the 12 months preceding the event.

7. Fair use

Using the service for deceptive programs, spam or unlawful activity is prohibited; in such cases we may suspend the account upon notice.

8. Changes and governing law

Changes to these terms are announced by email 30 days in advance. Italian law, courts of Milan. Questions: support@i-creativi.com.