The rules of the game.

1. The service and the parties

AffiliateTracker is a subscription service provided by i-creativi s.r.l.s. (Via Villapizzone 26, 20156 Milan, Italy, VAT IT08673460963 — "i-creativi") that lets merchants run affiliate programs on their e-commerce store through connectors (modules/plugins installed in the store) and a central platform. The service is reserved for parties acting in the course of their business or profession (B2B): consumer protection rules do not apply. The contract is concluded upon acceptance of these terms at sign-up.

2. Account and registration

The merchant warrants that the billing details provided are accurate and keeps the customer area credentials and shop API keys confidential: any activity performed with them is presumed attributable to the merchant, who undertakes to notify us of any unauthorised use without delay.

3. Subscription, pricing and renewal

The fee is monthly, per annual store revenue tier, VAT excluded, with all features included, and renews automatically month by month. The tier declared at activation is provisional: the connector detects actual revenue and the fee adjusts automatically — upwards from the billing cycle following detection, downwards at the annual renewal — always with email notice. Payment is processed via Stripe; you can cancel at any time from the billing portal, effective at the end of the paid period, with no pro-rata refund for the current period.

4. Suspension and termination

In case of non-payment, after a 7-day grace period the service is suspended: connectors stop recording and displaying data until payment is settled. Data is not deleted for at least 90 days from suspension. Either party may terminate the contract for a material breach by the other party not remedied within 15 days of written notice.

5. Data and ownership

Program data (affiliates, attributed orders, commissions) remains the property of the merchant and can be exported at any time (CSV). Upon termination, on request within 90 days, we provide a full export; after that period we delete the data. The platform, the connectors and their documentation remain the property of i-creativi: the merchant receives a non-exclusive, non-transferable licence limited to the subscription term and their connected stores.

6. The merchant's role towards their affiliates

The affiliate program belongs to the merchant: setting the terms offered to affiliates (percentages, thresholds, rewards), approving applications, paying out earned commissions and the related tax and social security obligations are the merchant's sole responsibility. AffiliateTracker provides calculation and tracking, but does not pay affiliates and assumes no obligation towards them.

7. Personal data processing (DPA)

For the personal data of the store's end users (customers and affiliates), i-creativi acts as a data processor under Art. 28 GDPR, on behalf of the merchant as controller. This article constitutes the data processing agreement and binds the parties for the duration of the contract.

Subject matter and duration: processing of the data needed to provide the service, for the duration of the contract. Nature and purpose: referral tracking, commission calculation and management, program notifications. Categories of data: affiliate identification data (name, email), technical customer identifiers (store customer ID), attributed order data (amounts, statuses). Data subjects:affiliates and customers of the merchant's store.

i-creativi processes data only on the merchant's documented instructions (including service configuration), ensures the confidentiality of authorised persons, implements the security measures of Art. 32 GDPR (encryption in transit and at rest, per-tenant isolation, key-based access), assists the controller with data subject requests and with the obligations of Arts. 32–36, notifies personal data breaches without undue delay and makes available the information necessary to demonstrate compliance, allowing audits with reasonable notice at the merchant's expense.

Authorised sub-processors: Supabase (database, EU region — Frankfurt), Vercel (hosting), Stripe (payments), Resend (email). The merchant gives general authorisation to engage sub-processors; the up-to-date list is available on request and changes are notified 15 days in advance, with a right to object (which entails a right to terminate). Platform data resides in datacenters within the European Union; where a sub-processor performs transfers outside the EU (e.g. support or infrastructure of US providers), these take place on the basis of Standard Contractual Clauses (SCC) or the EU-U.S. Data Privacy Framework. Upon termination, data is returned (export) and deleted as set out in Art. 5.

8. Service levels and liability

The service is provided "as is" with a commercially reasonable commitment to keep it available and to recover orders not tracked during temporary unavailability (automatic reconciliation). To the extent permitted by law, i-creativi is not liable for indirect damages, loss of profits or data loss attributable to third parties, and total liability is capped at the amounts paid by the merchant in the 12 months preceding the event. Nothing excludes liability for wilful misconduct or gross negligence. Neither party is liable for failures due to force majeure.

9. Acceptable use

Using the service for deceptive programs, spam or unlawful activities, or attempting to access other tenants' data, is prohibited; in such cases we may suspend the account with prior notice, except in urgent cases.

10. Changes, governing law and jurisdiction

Changes to these terms are notified by email 30 days in advance; continued use of the service after that period constitutes acceptance, without prejudice to the right to cancel. The contract is governed by Italian law; the courts of Milan have exclusive jurisdiction. Pursuant to Arts. 1341–1342 of the Italian Civil Code, the merchant declares to have read and to specifically approve Arts. 3 (automatic renewal and fee adjustment), 4 (suspension and termination), 8 (limitation of liability) and 10 (unilateral changes and exclusive jurisdiction). Questions: support@i-creativi.com.