Frequently asked questions

The questions we get asked most often.

An order wasn't tracked: why?

The usual causes: expired link (attribution window passed), a customer who didn't come through the link, or "first order only" mode with a customer already attributed. If instead the platform was briefly unreachable, the module recovers on its own: attributed orders are resent by the cron.

What happens if I refund an order?

The commission becomes "cancelled" automatically and any COIN are reversed from the affiliate's balance.

How do I pay and where are my invoices?

The subscription is monthly by card. In the dashboard, under Subscription, you find invoices, payment method and cancellation. Prices exclude VAT, calculated automatically.

How do I pay affiliates?

Customer affiliates pay themselves back with COIN discounts. Influencers build up a money balance: payment (bank transfer, PayPal…) is an arrangement between you and them, and the platform gives you the exact statement, also as CSV.

I forgot my password

From the login page, "Forgot password?": you get a link by email, valid for one hour.